Shipping policy
Terms & Conditions – Fjordliving
General information
Fjordliving (part of NBN Group) Soelvgade 99, 1. th 1307 Copenhagen K, Denmark Company reg. no. (CVR): 33443099 Email: info@fjordliving.dk
Prices
All prices on byfjordliving.com are stated in euros (EUR) and include VAT. We reserve the right to change prices without prior notice. In the event of delays, backorders or sold-out items, we will inform you as quickly as possible, along with what we can do about it.
Payment
We accept payment by VISA, Mastercard, Apple Pay and Klarna. [UDFYLD: tilføj iDEAL, Bancontact, Cartes Bancaires m.fl. hvis aktiveret i Shopify Payments]
Payment is only charged to your account when the item is dispatched. All amounts are in EUR and include VAT.
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until we charge the amount when we dispatch the item, or the money is released according to agreement with your card issuer. You can read more about the rules for your specific card with your card issuer.
We do not charge card fees.
Delivery
We ship with DHL across Europe.
We aim to dispatch orders placed before 4 pm (CET) on working days the same day. Orders placed after this are dispatched the next working day.
Shipping is free on all orders over €100. For orders below €100, shipping costs is listed under checkout.
Items are delivered to the delivery address stated at the time of ordering. If delivery problems arise, please contact our customer service at info@fjordliving.dk.
Right of complaint (legal guarantee)
As a consumer in the EU, you have a 2-year legal guarantee covering defects in materials and/or manufacturing. The guarantee does not cover faults or damage caused by incorrect handling of the product.
You must complain within a reasonable time after discovering the defect. A complaint made within two months of discovering the fault will always be considered timely. Contact our customer service at info@fjordliving.dk, describing the issue in as much detail as possible.
In the case of a justified complaint, you can have the item repaired, exchanged or refunded, or receive a price reduction, depending on the specific situation. If the complaint is justified, we will also refund your reasonable shipping costs. Always return the item in secure packaging and keep a receipt for dispatch so we can refund your shipping costs.
If the item needs to be returned to us, you will receive a return label from us by email. Please return the item in its original packaging. We do not accept shipments sent cash on delivery or parcels sent to a pick-up location.
Right of withdrawal
We offer a 30-day right of return on items bought in our webshop, except for discounted items bought in campaign offers such as Black Week/Black Friday, where the statutory 14-day right of withdrawal applies.
The withdrawal period is calculated from the day you receive the order (or take physical possession of the last item, where an order is delivered in several instalments).
To exercise your right of withdrawal, notify us by email at info@fjordliving.dk no later than 30 days after receipt (14 days for campaign items), making it clearly known that you wish to withdraw from the purchase. You may use the standard withdrawal form below, but it is not mandatory. You must then return the item to us no later than 14 days after giving notice.
You cannot withdraw simply by refusing to accept the parcel or failing to collect it, without notifying us separately.
If you bought an item as part of a bundle offer (for example "2 for 1"), all items included in the bundle must be returned, unless otherwise agreed with Fjordliving. If you withdraw from part of your purchase, shipping costs are not refunded.
Returns when exercising the right of withdrawal
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You bear the direct costs of returning the item, and you are liable if damage occurs during transport.
Please use the return label you receive from our customer service. Return the item securely packed in its original packaging to the address stated on the return label:
Shipshark att. Fjordliving Haraldsvej 66D 8960 Randers SØ Denmark
We only accept parcels delivered directly to the address. We do not collect parcels from parcel shops, and we do not accept parcels sent cash on delivery.
Condition of the item upon return
You are only liable for any reduction in the item's value caused by handling beyond what is necessary to establish the item's nature, characteristics and function. In other words, you may inspect the item as you would in a physical shop.
If the item has been used beyond this, it is considered used, and you may only receive part or none of the purchase amount back, depending on the item's commercial value. If you make use of the extended right of withdrawal (day 15–30), the item must be returned in unbroken original packaging.
Refunds
When you withdraw from your purchase, we refund all payments received from you, including standard delivery costs (but not additional costs resulting from choosing a delivery method other than the cheapest standard delivery we offer), less any reduction in value for which you are liable.
Refunds are made without undue delay and no later than 14 days from the date we received notification of your withdrawal, using the same means of payment you used for the original transaction. We may withhold the refund until we have received the item back, or until you have provided documentation of having returned it.
Personal data
In order for you to shop on our website, we need your name, address, phone number, email address and information about what you have bought. We process your personal data for the purpose of delivering your order and handling enquiries regarding your purchase, in accordance with our privacy policy, where you can read more about how your data is processed, when it is deleted, and your rights as a data subject.
Complaint options
If you wish to complain about your purchase, please contact info@fjordliving.dk first, and we will do our best to find a solution.
If we do not succeed in finding a solution, you can submit a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via the Complaints Portal for Nævnenes Hus (naevneneshus.dk).
If you are resident in another EU country, you can also contact the European Consumer Centre (ECC/Consumer Europe) in your country of residence. When submitting a complaint, please state our email address: info@fjordliving.dk.
Standard withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To: Fjordliving, email: info@fjordliving.dk
I hereby give notice that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods:
Ordered on: __________ Received on: __________
Consumer's name: ________________________________
Consumer's address: ______________________________
Consumer's signature: __________ Date: __________ (only if the contents of the form are submitted on paper)
Terms last updated: 1/8 2026